Dear AT&T,

I have been a customer for going on five years now. I am writing this letter becomes your service has started to adversely affect my mood on a regular basis. Allow me to outline my experience with your service.
I moved to Chicago about 18 months ago. When I moved here I was using a freebie cheap Nokia phone with no problems. A couple of months in Chicago and I upgraded to a 1st gen iPhone. No problems with the phone, the reception was a little poorer than my Nokia phone, but it was manageable.
I upgraded to an iPhone 3G after losing my 1st gen iPhone. This is where it starts to slide downhill. Over the course of being in Chicago dropped calls increased, texts were not sent, texts were not received, and signal blank spots started popping up.
The quality of my service has reached almost unusable proportions on a day to day basis. My favorite thing that my phone will do is show that I have full signal and 3G connectivity, until I actually use it, then it has none or it starts searching for a signal. And when the Cub’s have a home game (by my place) I can’t access the data network, and I’m lucky to have a call not fail. I just tried to use my phone this morning and I had to retry the call 15 times (not exaggerating).
I pay for service. I’m part of a family plan, but I feel bad for anyone that pays $100 a month for this level of service. I would feel better paying someone $100 a month to smash my phone. At least then I wouldn’t think that it would work like it is supposed to.